Refund Policy
A legal disclaimer
General Policy
Monstera Marketing strives to provide high-quality services. Due to the nature of our work, refunds are only available under specific circumstances outlined below.
Deposits & Payments
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Deposits are non-refundable unless otherwise agreed.
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Full or partial payments may be refundable depending on the project stage at the time of cancellation.
Cancellations
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Clients must request cancellations in writing.
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If work has not yet begun, a partial refund may be considered.
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Once a project has started, refunds will be assessed based on the completed work.
Non-Refundable Services
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Completed design, social media, photography, and videography services.
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Third-party costs incurred on behalf of the client.
Modifications & Revisions
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If you are dissatisfied with a service, we offer reasonable revisions as outlined in your project agreement.
Contact for Refund Requests
For refund inquiries, contact us at:
Monstera Marketing
enquiries@monsteramarketing.uk